While the team at NextGen Hospitality Consultants encourages our potential clients to reach out and ask us whatever questions they wish, we also provide this Frequently Asked Questions list as a convenience.
Q: Why Do I Need A Consultant?
The hospitality industry only grows more competitive every year. Existing operations compete with not only other hotels and motels, but also the emerging wave of rooms for rent online.
If you do not have market data analysis capabilities on your team, NextGen Hospitality Consultants can help. They will assist in protecting your reputation while maximizing your profits.
Also, consultants can help you to navigate market shifts and economic changes.
Q: How Does Revenue Management Work?
Every local market is different for hospitality in terms of cost. Our experienced team uses data from numerous different points to determine the right rates that you should charge to turn a profit in any given market.
Q: How Soon Will I See Results From NextGen’s Services?
Typically our hospitality services clients start to see positive results in as little as three months. Remember that it takes time for even advanced sales and revenue management techniques to take hold.
Q: How Will NextGen Work With Our Operation?
Many of our consultants join the existing staff of hotel operations and work seamlessly with their teams. Fairfield by Marriott said this about our consultants embedded in their staff:
"[The NextGen Consultant became] ... one of our top employees for attendance and reliability. He is one of our hardest workers and demonstrates that he cares about his job, his coworkers, and the company.”
We also make sure to maintain transparent communications with all of our partners. NextGen believes that honesty in all phases of operation always leads to superior results. Our goal lies in building a reliable reputation in the long term and our client satisfaction rates reflect that dedication.
Q: Which Hotel and Motel Chains Work With NextGen Hospitality Consultants?
Our consulting team works with some of the most recognizable names in the hospitality business, including Holiday Inn Express, Fairfield by Marriott, Days Inn, and others. We have built a strong reputation for client service and getting results.
Q: Does NextGen Only Work With Major Chains?
Not at all. NextGen Hospitality Consultants work with quality hotel and motel chains of all sizes, including national and regionally based operations. NextGen also proudly works with a number of independently owned hotels and motels to help them to thrive in a variety of market conditions.
Q: What Is RevPAR?
RevPAR stands for revenue per available room. You get RevPAR by multiplying a hotel’s average daily room rate by its occupancy rate. Owners use RevPAR to make crucial decisions about pricing and advertising in a given market.
Q: Do You Have Reviews of Your Work?
Holiday Inn Express related their experience with NextGen by saying:
“They establish strong rapport with everyone they come in contact with. NG consistently follows up with clients to ensure no one feels lost in the process and clearly enjoys the ‘people’ aspect of this position.”
Q: What Goes Into Reputation Management?
Our software scans review sites to determine if a customer wrote a poor review of the facility. We then use artificial intelligence software to craft an appropriate response.
Once our team reviews the response and makes any necessary changes, we then approve it. This ensures consistent and timely follow up.
Q: How Do I Get In Touch With NextGen?
Call our professional and friendly staff today at (415) 346-2610 or send an email to contact@nextgen-consultants.com. You can also reach out to our convenient contact page.
Feel free to ask any questions about our services. We look forward to discussing them in detail with you.
